Over 35 Years of Commitment to Excellence
BTS has been dedicated to setting the benchmark for quality of products and commitment to service excellence for over 35 years. Today, BTS has emerged as the new leader in telecommunication technology, service, and reputation! We've achieved it through a track record of commitment to both clients and manufacturers alike, and in doing so, we've been acknowledged numerous times with national awards for outstanding sales, service, technical support, and understanding the diverse needs of our clients.
Below are a few of the many accolades given to BTS for dedication to Service Excellence and Sales over the last 30 years:
- Awarded ShoreTel Circle of Excellence
- Awarded ShoreTel Winner's Circle
- Awarded ShoreTel Gold Champion Partner
- Awarded ShoreTel Million Dollar Club
- 2007 to 2016: Awarded world-class customer satisfaction rating by achieving an impressive score over 98%
- 2007: Awarded ShoreTel, Inc. the #2 Sales Volume Achiever for ShoreTel Fiscal 2007
- 2003: Awarded Inter-Tels Highest Dealership Level of PLATINUM
- 2002: Awarded Sprint's Highest Achievement Award for Exceptional Sales Volume as the Fourth Largest Dealer in the U.S.
- 2001: Awarded Toshiba's Recognition Award for 20 years of OUTSTANDING SALES AND SERVICE to its customers
- 1995: Awarded Toshiba's CALL TO PARADISE Award for Exceptional Performance by a Dealership
- 1987: Awarded ITT's FIVE STAR Award Service Excellence and Sales Volume
Your communications system is vital to your business! When it experiences a major failure, you are virtually "out of business." At BTS, we recognize this and have developed the most responsive support organization in the industry. Our customer service center centrally located in Corona, CA. is available with certified technicians, 24 hours a day, seven days a week on an on-call basis. Detailed customer account records in our state-of-the-art system enable us to diagnose and resolve problems quickly. In many cases, we can resolve your problems remotely without even dispatching a technician to your site. However, in cases where there is a need for an on-site visit, you can rest assured that an expert BTS technician will be at your doorstep promptly.
As a total service provider, BTS maintains a full staff of Factory Certified Engineers and Technicians who are all proficient in servicing our complete line of products. Our Customer Service Center, centrally located in Corona, Ca. is available to dispatch certified technicians, 24 hours a day, seven days a week on an on-call basis. Not only is our team of technicians factory trained on ShoreTel, Polycom, Microsoft, Cisco, NEC and much more, but they also have a vast knowledge of their industry and a professionalism that is second to none.
- Standard Service is provided from 8:00am to 5:00pm PST, Monday through Friday.
- Emergency Service is available on-call 24 hours a day, 365 days per year (including weekends and holidays.)
- BTS maintains a complete inventory on spare parts for all telephone systems sold to assure fast and efficient service.
- Extended Maintenance options are available to extend the support on your new telephone equipment. As a warranty/maintenance customer, you would be eligible for discounts on the new equipment.
If you have any questions, give us a call 888-272-3100 or contact us by e-mail