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Newsletter April 2013

noneDid you know the majority of companies use up to 65 to 75 percent of their IT budget just to maintain the existing systems and equipment? This means that only 25 to 35 percent is invested in “innovative initiatives”. So the question now is; how do I free up funds to reduce the upkeep expenditure as well as make the existing system more efficient?

ShoreTel Innovation Network

The ecosystem of Innovation Network members is continuously growing. Although the solutions featured here are interoperable with ShoreTel's published interfaces, actual deployments will vary. Customers and Reseller Partners alike should review the published application notes and use them as a guide toward implementing a given solution in their network.

Note: Questions pertaining to the implementation and support of Member Validated Solutions should go directly to the member company.

ShoreTel and it’s members test and validate the interoperability of the Member's solution with ShoreTel's published software interfaces. ShoreTel does not test, nor vouch for the Member's development and/or quality assurance process, nor the overall feature functionality of the Member's solution(s). ShoreTel does not test the Member's solution under load or assess the scalability of the Member's solution. It is the responsibility of the Member to ensure their solution is current with ShoreTel's published interfaces.

The ShoreTel Technical Support organization will provide Customers with support of ShoreTel's published software interfaces. This does not imply any support for the Member's solution directly. Customers or reseller partners will need to work directly with the Member to obtain support for their solution.

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All Partners A-Z

All Partners A-Z

911 Enable             @Comm              Acme Packet             ADTRAN             Allstream             Amcom Software             Ascom             AT&T             AudioCodes              AVST      


Bell Canada             Biamp Systems             bridgeSpeak             Brocade             Centurion             CenturyLink             Charter Communications             ClearOne             CommSoftRMS            


CVT (Global) Pty Ltd             Dialogic             DuVoice             dvsAnalytics, Inc.             Edgewater Networks             Enghouse - Syntellect             Esnatech             EtherSpeak             Extreme Networks            


FaxCore, Inc.             Fusion             Gamma Telecom             GFI FaxMaker             Grandstream             Group of Gold Line             ilink             Incendonet SpeechBridge             Ingate® Systems            


Integra Telecom             IntelePeer, Inc.             Jabra             Juniper Networks             Level 3             LifeSize             Macquarie Telecom       Microsemi PowerDsine             Multi-Tech FaxFinder          


Mutare Software              MWEB South Africa             OAISYS             Oak Telecom             OpenText             Optus             PathSolutions         Phybridge Inc.             Plantronics             Polycom            


Premier Technologies Inc.             Red Box Recorders             RSI             Ruckus             SJS Solutions             Snap Recordings             Spectralink             SpitFire Predictive Dialer            


Spitfire SIP Trunking             Syn-Apps             Tata Communications             Tele2             Teleopti Workforce Management             TelePacific Communications             Telrex            


Telstra             Telstrat             ThinkTel Communications             Time Warner Cable Business Class             TriVium             TW Telecom             Uptivity (formerly CallCopy, Inc.)             Verint             Verizon            


Visual Data Paths, Inc             VoIP Unlimited             VXTracker             West IP             Windstream             Xarios             Xima Software             XO Communications             Zen Internet            

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Five Communication Tools Your Millennial Employees Need

The Millennials—young people aged 21-34—are ranked as the largest generation in history and, by 2025, 75 percent of the global workforce will be comprised of Millennials. These 80 million men and women are digitally fluent and have the potential to reshape the business landscape.

Millennials are extremely mobile and prefer to conduct business on their smartphones and tablets  across a number of different channels. They are extremely team-oriented and enjoy collaborating and building friendships with colleagues. Social media is a hot spot for communicating and research. To help Millennials be as successful and productive as possible while working, employers need to understand how they communicate and provide the right solutions.

Here is a shortlist of five UC functions Millennials need:  

  1. Videoconferencing. Having multimedia tools that include video available in the VoIP phone environment is critical. Employees need to collaborate instantly and turn a simple phone call into a group discussion. Millennials at work expect to use the latest collaboration tools, such as video conferencing with room-based systems, peer-to-peer video and web conferencing.
  2. BYOD. Millennials already own their favorite smartphone and tablet, so make sure you can integrate their devices with your existing office phone system—securely, simply and cost effectively. Doing so will help Millennials stay connected from any location around the world on any network: voice over Wi-Fi, voice over 3G/4G or cellular.
  3. Instant messaging.  Millennials have no time or patience to wait for responses or a call back. Rather, they expect instant gratification and answers. Providing instant messaging and chat tools between employees needs to be an important cornerstone of your business phone system.
  4. CRM. Your entire staff needs instant access to CRM tools and directories, and Millennials (even though they are young) know the value of having phone data aligned with business data in a CRM system.  
  5. Visual voicemail. Millennials are multitasking pros and can juggle many responsibilities and communication channels at once. Millennials are accustomed to having easy-to-use visual voicemail like their mobile devices provide. Ideally, their voicemail is integrated with their Microsoft Outlook inbox, giving them the ability to send and retrieve voicemail messages from email and also sync meetings with their Outlook calendar.

Make sure your Millennials have the UC functions they need to get your job done. Your aging phone system may need a makeover to keep up with the digital generation workforce. Learn how ShoreTel’s onsite and cloud UC gives all of your employees modern communications tools built for today’s highly collaborative world that is being transformed by Millenials.

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Three UC Trends You Need to Embrace Right Now

Starting the year off with resolutions is a time-honored tradition, but here are three UC trends that will deliver business value today—rather than in 12 months. The following are ways UC-as-a-Service (UCaaS), mobile UC and video collaboration can change the way you work—right now.

UC-as-a-Service (UCaaS) - Organizations are no longer dipping their toes into UCaaS—they are moving to the cloud with gusto. Hosted PBX and UC services grew at a double-digit clip last year, according to market research firm Infonetics, who predicts the market will be grow quickly to reach $12 billion by 2018.

Cloud UC and VoIP makes it easier for workers at many small and midsize organizations to collaborate and save money. Having a business phone system that combines voice, video and instant messaging communications in a single, intuitive interface that is accessible anywhere, anytime is just the start of increased productivity. A cloud UC solution helps IT by offloading the work of buying, building and maintaining the necessary hardware and software, allowing them to focus on more strategic projects.

ShoreTel lets organizations have their VoIP systems their way: on-site or in the cloud. ShoreTel’s onsite PBX is ideal for organizations that want hands-on control, while ShoreTel Sky, our hosted VoIP PBX service, is designed for companies that want to get out of the business of running their phone system.

 Mobile UC – More people than ever are using their personal smartphones, tablets and laptops for work-related tasks, from accessing email and applications to phone calls and texting. Gartner calls tablets “the sweet spot of BYOD programs” and predicts that by 2018, twice as many employee-owned devices will be used for work than enterprise-owned devices.

People want the same capabilities and UC features on their tablets and smartphones that they have on their desk phones. They want to transfer calls, dial extensions and access calendars and corporate directories from their mobile devices. Even greater convenience comes from the ability to collaborate instantly through video and place phone calls from within business applications, such as

ShoreTel Mobility integrates your employees’ favorite smartphones and tablets with your existing phone system—securely, simply and cost-effectively. Employees can use personal or company-owned devices and stay connected anywhere around the world on any network.

Video collaboration – Once the domain of formal meetings and expensive room-based systems, videoconferencing is fast becoming an important form of communication that is breaking down barriers of time and place. With a few taps on a mobile app or clicks on the laptop, your employees can have an instant collaboration experience that’s almost as good as being there—but far less expensive and time-consuming than traveling.

With ShoreTel Collaboration, you can give your workers simple, seamless, mobile-enabled video conferencing, whether you’ve deployed ShoreTel onsite or in the cloud. Users have single video calling from the keypad. Workers can make video calls or connect with a team using a room-based video conferencing system. And with ShoreTel Conferencing, user can view spreadsheets, presentations and work sessions from others’ desktops.

Learn how ShoreTel’s onsite and cloud UC can help your team communicate better. View a demo today.

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Ready for an Upgrade?

Sign up for a 5 Year ShoreTel Support Agreement with BTS and receive up to 30% off the new 400 Series Phones.

The Following Limitations Apply:

  • Must sign a 5 year ShoreTel Support Agreement with BTS
  • 2 Payment Options: 5 Annual Payments or Full Payment at Signing and receive 10% off your Total Renewal
  • Eligible Phones IP420, IP480, and IP485                        
  • Receive up to 30% Trade-In credit towards any 400 Series phone when you trade in your working MGCP ShoreTel IP Phone
  • Must be working Registered Phones with your ShoreTel Phone System
  • Limited Time Offer

For Questions on this promotion, please contact Kim Irey (951) 493-3019 or

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930D Promotion


For a limited time; each 930D starter kit you purchase you get an additional one FREE.


What's Included?
The IP 930D starter kit includes one IP 930D mobile handset and one Base that connects to the ShoreTel system.  Each base can support up to four handsets, additional handsets sold separately.

No Limit to the number Purchased

What Makes the 930D great?

  • The ShoreTel IP 930D is a cordless phone solution ideally suited for those needing a full telephony feature set with built-in mobility.
  • IP 930D users can step away from their desk without losing the ability to manage incoming inquires or monitor shared extensions.
  • The IP 930D delivers generious talk time (12 Hours) and standby times (5 days) and feature-parity with the ShoreTel 230 desk phone.

Must be on Version 14 or higher

Business Telecommunication Systems, Inc.
549 W. Bateman Cir Corona, CA 92880, USA
(951) 272-3100

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Now is the Right Time for Brilliantly Simple Business Communications

With economic indicators brightening, businesses are once again  looking ahead to growth and prosperity. Businesses of all sizes widely  recognize the competitive advantages of technology, and IT spending is  expected to increase this year. Gartner predicts that the overall technology market will grow more than 3 percent in 2014, after being fairly flat last year.

Your organization can harness modern business communication and  collaboration solutions to win new customers, grow revenue and increase  profitability. Attracting new customers and retaining existing ones  continue to be major challenges. Customers are more educated than ever  and the competition is just a mouse click away.

Modern business phone systems, such as ShoreTel’s on-premises and cloud solutions, enables your business to have the latest unified communications (UC)  tools that fit how people work today. Access to modern communications  and collaboration tools, such as instant messaging, web conferencing and  mobility, is a major reason organizations are investing in a business  phone systems today. The global market for unified communication is expected to grow almost 16 percent from 2012 to 2016, and much of that growth is coming from the move to the cloud.

With modern business communications systems, your organization can:

  1. Work anywhere and anytime you want. Hiring and retaining the right employees is a challenge, and  collaboration is more important than ever, now that workforces are  highly distributed. And they’re more mobile too. The pressure is high  for employees to always be within reach by phone, text or email, and  people have turned to smartphones and tablets to work wherever and  whenever it is convenient. Mobile UC tools make it easier to be  productive from anywhere, and more workers—especially the millennial  generation—are using video on tablets to work together more fluidly. The  bring-your-own-device (BYOD) trend shows no signs of stopping, either.  In fact, Gartner predicts that by 2017, half of employers will require BYOD.
  2. Make the most of your IT investments. Despite  the uptick in IT spending, the importance of efficiency in a highly  competitive market remains. Businesses must continue to make the most of  their IT investments, so they can focus their resources on growing  their core business. One way to maximize efficiency is to automate  business processes and more tightly integrate complementary  applications. For example, employees can handle all of their business  communications within a single application when their customer  relationship management application is integrated with their business  phone system. By integrating communications into business processes,  organizations can execute more quickly, collaborate more easily, and  make informed decisions.
  3. Enable brilliantly simple communications. The bottom line is that you just want your IT systems to work—simply,  reliably, and without hassles. You need communications solutions that  are brilliantly simple to deploy, use and manage. And you want your  underlying IT infrastructure to just work. That’s why so many  organizations have turned to virtualization. Virtualization enables IT  to deploy applications, including unified communications, more quickly,  with greater reliability, and at a lower capital expense. The cloud is  the next step on the path to simplifying IT, and organizations are  increasingly moving applications and IT services to the cloud. IDC  predicts that worldwide spending on IT cloud services will reach more than $107 billion in 2017, growing 23.5 percent from 2013 to 2017—five times the IT industry as a whole.

Now is the time to move ahead with a modern business communications  system to give your workforce the communications and collaboration tools  that fit how you work today. And whether you prefer an on-premises or in-the-cloud deployment model, you can count on ShoreTel’s business phone systems to be brilliantly simple to use.

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