Business Telecommunication Systems Inc

February 2018 Edition

 ShoreTel is now “Connect” a Mitel Company!

Shoretel & Mitel: Better Together

With “Connect,” all users can enjoy added features like:

  • Professional Call Manager
  • Softphone capability
  • Mobility

Along with the additional features above “Connect” now offers:

  • Built in VPN capability allowing for Remote Phones to be deployed anywhere
  • Enhanced Virtual SIP Trunking
  • Additional Conferencing Ports
  • Enhanced Call Collaboration
  • A more Robust Client
  • New and Improved Hardware Components

“Connect” does not require a forklift update to take advantage of all the new features available.  With the availability of the new Software, Hardware, and IP 400 Phones, BTS would like to extend up to a 30% trade in credit towards any of the new Connect Hardware or IP 400 series phones.  The “Connect” upgrade is included with any of our Support Agreements.

(Some features require setup and have hardware requirements)


Connect Switch Exchange Promotion

Connect Switch Family

Ready for More Capacity and Faster Processing?

Trade in your working SG Switches and receive up to 30% “Trade in Credit towards any new Connect ST Switch.

What makes the ST Switches Unique?

  • Connect ST Switches operate using Linux
  • Increased real-time performance that yields a 50% increase in the number of hunt groups and bridged call appearance that may be configured
  • No IP Trade-Offs
  • More Analog Ports
  • System Supervisor: This is a new chip that monitors voltage, temperature, fan speed, timer reset switch, etc.  System Supervisor promptly communicates to the Connect director.
  • Dual partitions for a simple two step upgrade
  • Works independent of the server
  • Provides dial-tone with unmatched reliability and availability
  • Multi-functional both in endpoints and trunking options
  • Build in conference ports with up to 8 participants (increased from 6 in the previous generation of switches)

This new generation of voice switches provides a significant increase of feature capacities as well as enhanced feature support.

Virtual Switches are Available for any Customer interested in a purely Virtual Environment as well


The Following Limitations Apply:

New Connect series Switches are: ST50a, ST100a, ST100DA, ST200, ST500, ST1d, ST2d, ST48a, ST24a

  • Receive up to 30% Trade-In credit towards any Connect Series switch when you trade in your working SG Switch
  • Must be working Registered Switch with your Connect Phone System
  • Must be on Software Version Connect


  Shoretel Phone Exchange Program

Ready for an Upgrade?

Trade in your working MGCP phones and receive up to 30% off any new 400 Series Phones

Key Features

  • Backlit Display
  • 8 Programmable Line Keys
  • 6 Static Feature Keys
  • 5 Soft Feature Keys
  • High Quality Speaker
  • Built in VPN (requires edge gateway for remote phone capabilities)
  • Sip Phone
  • Packet Capture straight from the phone

The Following Limitations Apply:

  • New 400 series phones are: IP420, IP480, and IP485
  • Receive up to 30% Trade-In credit towards any 400 Series phone when you trade in your working MGCP ShoreTel IP Phone
  • Must be working Registered Phones with your Connect Phone System
  • Limited Time Offer

For Questions on this promotion, please contact Kim Irey (951) 493-3019 or


Shoretel Connect Training

Connect Training

ShoreTel Connect is now in General Release.  Due to the complete redesign of this New ShoreTel Software, BTS is offering Free Training Classes before upgrading.  We are offering morning and afternoon classes.  Both class's will be 4 hours long.

If you currently have a ShoreTel Support Agreement this ShoreTel Software Upgrade is included in your ShoreTel Support Agreement and will be performed by our Engineers.  There is no charge for the upgrade or this Training Class.  We encourage all our customers to contact us and attend our training class to learn more about all the new features your ShoreTel System has to offer you.

Classes will be held at our Corporate Office in Corona, CA. 

Sign up now to reserve your spot!

If you have already attended or are currently signed up for our training class, please disregard this.

Current Open Classes:

ShoreTel User and Admin Connect Training

  • March 13, 2018 (Morning Class 8am – 12pm)
  • March 13, 2018 (Afternoon Class 1pm – 5pm)
  • April 12, 2018 (Morning Class 8am – 12pm)
  • April 12, 2018 (Afternoon Class 1pm – 5pm)
  • May 15, 2018 (Morning Class 8am – 12pm)
  • May 15, 2018 (Afternoon Class 1pm – 5pm)

Please email to register.


Shoretel Administrator Boot Camp

Advanced Troubleshooting and Training

This course provides an 8 hour instructor-led, highly interactive, hands-on course for individuals responsible for configuring and maintaining the base unified communications (UC) systems, including installing the ShoreTel(Connect) Software and configuring hardware.  Using Director, you configure system parameters, sites, servers, switches, PSTN trunks, SIP trunks, phones, and users.  You will learn how to perform system backups and restoration, in-depth knowledge of advanced features, troubleshooting tools and techniques, and how to create a test plan to verify system functionality.  You will learn about the benefits of Virtualization, Sip Trunking, and Disaster Recovery.

Sign up now to reserve your spot for a full (8) hour training class for $300.00 per person.  Classes will be held at our Corporate Office in Corona, CA.  Class sizes will be limited to 5 people.  Breakfast and Lunch is included.

Sign up now to reserve your spot!

Current Open Classes:

Advanced Troubleshooting and Training

  • March 1st, 2018 (8am – 5pm)
  • April 17th, 2018 (8am-5pm)


Kim Irey

BTS Inc.
549 W. Bateman Cir Corona, CA 92880, USA
(951) 493- 3019

BTS Service Department


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