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ShoreTel's Call Handling Mode (CHM) Schedule centrally controls a group of phones, enabling them to toggle between states – "Busy" and "Available" – based on a weekly schedule that can be configured according to time of day, and day of  the week.

Increases operational efficiency
Automatically blocks inbound calls for a group of phones according to the weekly schedule that aligns with business operations.  Perfectly suited for school classrooms.

Intuitive to use
A powerful and easy-to-use graphical user interface and color-coded display are used to configure and control the service, including the weekly schedule, extension list, and phone status.

Flexible Configuration
Maps any ShoreTel Communicator Call Handling Mode to either an "Available" or "Busy" state. For example, "Standard" is mapped to "Available," and "In a Meeting" or "Out of Office" to "Busy."

Easy Setup
Call Handling Mode Service starts automatically after quick setup on any ShoreTel server.