ShoreTel's Call Handling Mode (CHM) Override provides bypass for Call Handling Mode Schedule, and lets internal calls to go through to stations set for "Do Not Disturb." The override is accomplished by dialing a special sequence from an idle ShoreTel IP phone. If unanswered, the overriding call is forwarded to the destination station’s voicemail.
Priority calls get through
This simple and configurable dialing service provides bypass for Call Handling Mode, and ensures that priority calls go through, whether on account of executive or emergency override.
Following a quick setup on any ShoreTel server, the Call Handling Mode (CHM) Override starts automatically. Service settings are flexible and easy to configure.