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ShoreTel Nuisance Call Handler


The Nuisance Call Handler monitors for nuisance calls all external calls coming into ShoreTel extensions, hunt groups, workgroups, or their…

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ShoreTel Call Handling Mode (CHM) Override

ShoreTel's Call Handling Mode (CHM) Override provides bypass for Call Handling Mode Schedule, and lets internal calls to go through to stations…

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ShoreTel Call Handling Mode (CHM) Schedule

ShoreTel's Call Handling Mode (CHM) Schedule centrally controls a group of phones, enabling them to toggle between states – "Busy" and "Available…

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ShoreTel Outbound Campaign IVR

ShoreTel's Outbound Campaign IVR (Interactive Voice Response) is an all-software, virtual call center solution that automatically reaches out to…

ShoreTel Emergency Notification

ShoreTel Emergency Notification provides crucial communications and safety benefits through automated alerting and real-time internal notification…

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Microsoft UC Integration

Integrating Microsoft UC products with an IP telephony system requires several protocols and multiple layers of integration. ShoreTel addresses…

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IBM Sametime Integration

ShoreTel Communicator for IBM Sametime enhances Sametime Connect by making it easy to work with voice calls from your desktop. It provides…

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Microsoft Dynamics CRM Integration

Seamlessly integrate Microsoft Dynamics CRM with your ShoreTel business communications system to gain automated access to customer records each…

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ShoreTel For Salesforce

Supercharge your Salesforce investment with an integrated, 360-degree view of all your sales, marketing and customer service communications.

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ShoreTel Call Recorder

he ShoreTel Call Recorder provides centrally managed audio call recording as defined in server based recording profiles.  This solution is…

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ShoreTel Application Dialer ("AppDialer")

The application dialer utility, referred to as AppDialer, runs on Microsoft Windows (including Windows 8.1) and allows easy dialing of numbers…

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ShoreTel AMS 360 Integration Application

ShoreTel's AMS 360 screen pop integration application (STAms360) provides a screen pop integration to Vertafore's AMS 360 office management system…

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ShoreTel Active Directory (AD) Import Application

The ShoreTel Active Directory Import Application allows customers to centralize and streamline management of the communication related data that…

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ShoreTel ACT! Integration Application

The ShoreTel ACT! Integration Application provides highly customizable screen pops and dialing integration with Sage ACT! for users to efficiently…