Integrating Microsoft UC products with an IP telephony system requires several protocols and multiple layers of integration. ShoreTel addresses this multi-layer requirement by leveraging its distributed architecture, developing to industry-standard interfaces, and continuously improving our existing APIs.
The ShoreTel UC system can be combined with one or more elements of the Microsoft UC portfolio, from Lync 2010 or Office Communication Server and Exchange in the data center to Lync or Office Communicator and Outlook on the desktop. With the most flexible integration options in the industry, the ShoreTel UC system can extend and enhance your Microsoft UC investment.
ShoreTel delivers the following four integration solutions for Microsoft UC users:
Remote Call Control with Lync or Office Communicator
Integrate the ShoreTel CSTA Server with Microsoft Lync 2010 Server (Lync) or Office Communication Server 2007 R2 (OCS) to enable the native Microsoft Lync 2010 or Office Communicator (MOC) client to control the ShoreTel desktop phone and receive telephony presence information from the ShoreTel system.
IM and IM presence services for ShoreTel Communicator
Use the SIMPLE (SIP for Instant Messaging and Presence Leveraging Extensions) protocol to enable Lync or OCS to deliver IM functionality to both ShoreTel Communicator and Microsoft Lync or MOC users concurrently.
Unified Messaging with Microsoft Exchange
Leverage a direct SIP connection to integrate the unified messaging services available in Microsoft Exchange 2010 and 2007 and deliver voice and inbound fax messaging capabilities to the ShoreTel user.
Microsoft Enterprise Voice interoperability with ShoreTel IP Telephony
Take advantage of Microsoft-compatible 3rd party gateways to establish a voice tie between the ShoreTel system and Microsoft Lync or OCS, enabling Microsoft audio conference access numbers and softphone calls to reach the PSTN as well as be dialed directly from ShoreTel extensions.