Best Practices:

Microsoft Updates On The Server

When releasing a new software build, ShoreTel publishes build notes listing the Microsoft patches that are certified against the build. ShoreTel also highlights software changes required by the Microsoft patches. No additional Microsoft updates should be applied to your ShoreTel server between software builds. If you install Microsoft updates between ShoreTel builds, they may have an adverse effect on your telephone system. If you are uncertain which Microsoft updates are certified against the build of ShoreTel software running on your server, contact BTS support to assist with verification before applying any Microsoft updates.

Best Practices

Forwarding Voicemail Messages With A 400 Series Phone

This video shows the steps to follow in oder

Transfer Videos

Transfer calls to voicemail via hard transfer